Privacy Policy

Introduction

Welcome to Zentrix Cloud (“Zentrix,” “we,” “us,” or “our”), a platform operated by Vyzze Global (Private) Limited in Sri Lanka. Zentrix is a unified business operating system that includes point of sale, ecommerce, bookings, and inventory management services.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our application, or interact with our services.

Information we collect

We collect information that identifies, relates to, or could reasonably be linked to you or your business.

Information you provide

• Business contact information: name, email address, phone number, and physical address.
• Account credentials: passwords and secure login details.
• Billing information: payment details, billing address, and payment history, processed through our payment partners.
• Business profile data: store name, industry, product catalogues, and service lists.

Information collected automatically

When you use Zentrix Cloud, we may collect device and network data such as IP address, browser type, operating system, and device identifiers, as well as platform usage data such as pages viewed, features used, log data, and timestamps.

Information processed for merchants

When a customer buys a product or books a service through a Zentrix-powered storefront, we may process customer names, shipping addresses, emails, and purchase history. In this context, merchants are the data controllers and are responsible for obtaining required customer consent.

How we use information

• To operate your dashboard, sync inventory, and host your storefront.
• To facilitate transactions and subscription renewals.
• To analyse usage trends, improve features, and maintain platform performance.
• To send transactional messages, security updates, and—where permitted—marketing communications.
• To detect fraud, prevent unauthorised access, and meet legal obligations.

How we share information

We do not sell personal data. We share information only in limited circumstances:

• Service providers: trusted providers that help us operate Zentrix Cloud, including hosting, payment, and messaging providers, subject to appropriate obligations.
• Legal requirements: where disclosure is required by law or needed to protect the rights, property, and safety of Vyzze Global, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

Data security and retention

We use industry-standard safeguards, including encryption and secure server hosting, to help protect information from unauthorised access or disclosure.

We keep personal information while an account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your data rights

Depending on where you live, you may have rights to access a copy of your personal information, correct inaccurate data, request deletion subject to legal retention requirements, and request a portable copy in a commonly used format.

To exercise these rights, contact us using the details below.

International data transfers

Zentrix Cloud operates globally. Information may be transferred to, stored, and processed in countries other than your own, including on servers outside Sri Lanka, where data protection rules may differ.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. For material changes, we will post the updated policy on this website.

Contact us

For questions or concerns about this Privacy Policy or our data practices, contact Vyzze Global (Private) Limited at info@vyzze.com or +94 77 59 400 23.